Frequently Asked Questions

Please read this section very thoroughly. We've provided answers for several very important and often asked questions that you will need to know about, when transporting your running or non-running vehicle.

Q: Do you require a deposit upfront?
A: If you take one thing away from this information, the answer is ABSOLUTELY NOT!! Most companies want a deposit immediately when they take your order. For your protection, WE HIGHLY RECOMMEND that you ONLY pay a deposit with an auto transporter AFTER arrangements have been made to pick up your vehicle.

Q: Will I get faster service if I place my order with more than one company?
A: This is a very important question that you need to know information about. The proper way to place an order is to FIRST get all the quotes that you can, and then, call the company with the POLICIES THAT PROTECT YOUR BEST INTERESTS. I am sure that the company you choose will work with you on what you want.

The reason that you should never book your order with more than one company is quite simple. If everyone did this, it would throw the whole trucking industry into a mass of unorganized confusion. Could you imagine driving 100 miles to pick up a vehicle only to arrive and discover it has already been picked up by another transporter? This would add cost to all truck companies, therefore driving up the cost of transporting vehicles. It will not make any difference who you place your order with, since ALL companies will place your order On the SAME national load board. The truck driver or dispatcher will see your order no matter which company you place your order with. If the driver or dispatcher sees the same order on the board with two different companies, they will not even bother calling on your order to avoid the possibility of driving hundreds of miles to pick up a vehicle that may not even be there any longer.

Q: After I place an order with a company, do I need to sign and return a contract to consider my order officially booked?
A: If you give the pick up and delivery information to the company and give them a verbal OK to find a truck, you are considered under contract from most companies in all states, We shall immediately post your order on the national load board after you give us the names and phone numbers of both the pick up and delivery locations. This will give you the fastest service possible. If you are just discussing your vehicle move with a company and have not decided who is going to get your order, do not give the company your pick up and delivery information.

Q: If I do not get an actual dollar quote from you, why not?
A: We are a reliable transport company and receive numerous quote requests daily. We try to get to each and every request promptly, but if you do not get yours when needed, please feel free to call us so we may go ahead and process your request quickly.

Q: Why did I receive quotes that are $200 or more apart?
A: There are two factors we need to consider when assembling a quote that often has a bearing on the quote differences: (A) If an auto carrier has a 1500 mile trip planned, a three—car carrier would need more money than a ten-car carrier to pay their expenses to operate their truck for the same trip. (B) Some companies bid on your vehicle move assuming that you need your vehicle moved immediately. Other companies bid on your vehicle thinking you don’t care how long it takes if you can save money by waiting. Since no one really knows your individual situation, it is IMPOSSIBLE for us to accurately quote your vehicle move without a certain amount of guessing. Many times, rates can vary $200 - $300 for the same vehicle move, depending on your particular needs. We would appreciate you calling so we can discuss the different rates for your specific needs.

Q: Is my vehicle insured during the transportation process?
A: Federal D.O,T. laws require that every carrier have cargo insurance. The cargo insurance is provided with $0 deductible to you. The carrier is 100% responsible for any damages. The driver will perform a pre-load and a post load inspection on your vehicle. If any damages occurred during the transit, the person signing for the vehicle at the point of delivery must note the damage without exception. Without a signature it is impossible to verify with the insurance company when the damage occurred.

Q: Are there any additional costs on top of any quotes I receive from you?
A: YES & NO! Any quote that is made is made with the assumption that your vehicle runs, steers, drives, has brakes and is transported on an open carrier. Never let a company tell you that you must buy cargo insurance through their company. (See above.) Also, never let any company tell you that they are charging you a fuel surcharge, sales tax, road tax, etc. Quotes should already include all of these charges. To bid low and then add on later is not acceptable. The only time that the quote could be increased is, if during transit, your vehicle becomes inoperable and some companies may need to add $100 to $150.

Q: Do you use terminals?
A: We never allow a carrier to take your vehicle to a terminal. Terminal companies need to gather a full load of vehicles going from point A to point B. This may take several weeks before they will send in a truck to pick up a full load. Avoid these companies for your own protection. Again, if we do not call you within 48 hrs of receiving this email, please feel free to call and Fred will assist you with your vehicle move.